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Delivery & Returns

  • Standard UK Delivery

    For most everyday items. Delivered in 3-5 working days, excluding weekends and bank holidays. Deliveries to Scotland may take longer.

    ¹ On orders over £100. Everything in your bag counts towards this, including furniture items, though furniture delivery is charged separately where applicable.

    £5.00orFREE¹

  • Next Day Delivery

    Order by 6pm

    Delivered the next working day, excluding weekends and bank holidays. Orders placed after 6pm on Friday arrive on Tuesday.

    £8

  • Nominated Day Delivery

    Orders are dispatched Monday to Friday. Choose a delivery date up to 7 days ahead, excluding weekends and bank holidays.

    £8

  • Click & Collect

    Collect from any of our 8 stores

    Choose your store at checkout. Orders are dispatched Monday to Friday and ready to collect in 3–5 working days. Once it’s ready, collect any day the store is open.

    FREE

  • Furniture & Garden Furniture Delivery

    Delivered in 7–10 working days, excluding weekends and bank holidays. Pre-order items arrive on the date given when you ordered. Find out more

    ² When you spend over £1,000 on outdoor furniture.

    £19.95orFREE²

  • Barker & Stonehouse Delivery

    Delivered within 10 working days of coming into stock. Find out more

    £29

  • Heal's Delivery - Small Items

    Delivered within 1–3 working days of coming into stock.

    ³ On orders over £100. Everything in your bag counts towards this, not just Heal’s items.

    £6orFREE³

  • Heal's Furniture Delivery - Large Items

    Delivered by Heal’s specialist partner, who will contact you to arrange a date once your order is ready. For UK mainland addresses, a date is usually offered within 14 days.

    ⁴ On orders over £500. Everything in your bag counts towards this, not just Heal’s items.

    £79orFREE⁴

  • Heal's Delivery - Extra Large Items

    Delivered by Heal’s specialist partner, who will contact you to arrange a date once your order is ready. For UK mainland addresses, a date is usually offered within 14 days.

    ⁵ On orders over £5,000. Everything in your bag counts towards this, not just Heal’s items.

    £79.00orFREE⁵

  • Returns

    Return online orders within 14 days of delivery for a full refund to your original payment method. We’ll refund you within 14 days of receiving your return. You can also return online orders in store with your order confirmation email. Items must be in their original packaging, with tags attached and in a resalable condition.

    Items we can’t accept
    For hygiene and safety reasons, some items can’t be returned unless faulty, including food and drink, underwear, swimwear, pierced jewellery, used or unboxed cosmetics, bedding, and personalised items. See the full list

    Brand returns
    Some brands have their own returns process, including Dune, Moda in Pelle and Barker & Stonehouse. Heal’s furniture returns carry a £150 fee. See brand returns

    FREE

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home
Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells, York

Concierge

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Available at Colchester, Newcastle

Home Styling Appointments

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men
Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells, York

Personal Shopping: Menswear

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Available at Colchester

The Watch Lab

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women
Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells, York

Bra Fittings

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Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Tunbridge Wells, York

Millinery Personal Shopping

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Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells, York

Personal Shopping: Womenswear

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beauty
Available at Canterbury, Colchester, Tunbridge Wells

Beauty Room

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Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells

Benefit Brow Bar

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Available at Newcastle, Brent Cross, Bracknell, Canterbury, Colchester, Kingston, Tunbridge Wells, York

Charlotte Tilbury's 1-to-1 in-store sessions

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Available at Colchester

Discover Sisley at Fenwick Colchester

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Available at Bracknell, Brent Cross, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells, York

Gifting Appointment

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Available at Bracknell, Brent Cross, Colchester, Kingston

The La Mer Experience

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