Christmas is a time for cherished traditions, and Santa on the Roof is one of ours. Each year, our snowy rooftop transforms with a fresh, festive theme, ready to welcome you from Monday 3rd November to Wednesday 24th December 2025. Meet Santa, his merry elves, and create unforgettable memories.  

Tickets are £25 per person, but this year, why not make it extra special? Gather your loved ones and book an exclusive slot for up to six people for £120, a saving of £30 on booking 6 tickets individually. It’s the perfect way to enjoy this magical experience together.

Your journey begins in Fenwick Newcastle at the Third Floor entrance, where Santa’s elves will greet you and whisk you away in the Express Elevator to the rooftop.   

At the top, sleeping polar bears and a magical snowy scene will set the festive mood, while a delightful singalong will guide you to a very special place; Santa’s cosy cabin. Here, the man himself will be waiting to hear your Christmas wishes, so don’t forget to check your list twice!   

From there, it’s off to Santa’s workshop for some festive crafting fun with the elves, where you will also receive your very own reindeer to decorate.   

After all that excitement, take a well-deserved break at Café Claus. Parents can indulge in complimentary mulled wine, spiced apple juice, or a rich hot chocolate, paired with a classic mince pie. Little ones can enjoy a hot chocolate or juice, plus a Christmas cupcake (gluten and dairy-free options available).

• Adult and children’s tickets: £25 each.   
• Children under 2: Free.   
• Maximum group size: 6 guests (excluding under 2s).   
• Experience duration: 45 minutes to 1 hour.   
• Dietary requirements or special requests can be noted during booking.  

For more information, visit our FAQs here.