Delivery & Returns
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Standard UK Delivery
For most everyday items. Delivered in 3-5 working days, excluding weekends and bank holidays. Deliveries to Scotland may take longer.
¹ On orders over £100. Everything in your bag counts towards this, including furniture items, though furniture delivery is charged separately where applicable.
£5.00orFREE¹
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Next Day Delivery
Order by 6pm
Delivered the next working day, excluding weekends and bank holidays. Orders placed after 6pm on Friday arrive on Tuesday.
£8
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Nominated Day Delivery
Orders are dispatched Monday to Friday. Choose a delivery date up to 7 days ahead, excluding weekends and bank holidays.
£8
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Click & Collect
Collect from any of our 8 stores
Choose your store at checkout. Orders are dispatched Monday to Friday and ready to collect in 3–5 working days. Once it’s ready, collect any day the store is open.
FREE
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Furniture & Garden Furniture Delivery
Delivered in 7–10 working days, excluding weekends and bank holidays. Pre-order items arrive on the date given when you ordered. Find out more
² When you spend over £1,000 on outdoor furniture.
£19.95orFREE²
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Barker & Stonehouse Delivery
Delivered within 10 working days of coming into stock. Find out more
£29
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Heal's Delivery - Small Items
Delivered within 1–3 working days of coming into stock.
³ On orders over £100. Everything in your bag counts towards this, not just Heal’s items.
£6orFREE³
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Heal's Furniture Delivery - Large Items
Delivered by Heal’s specialist partner, who will contact you to arrange a date once your order is ready. For UK mainland addresses, a date is usually offered within 14 days.
⁴ On orders over £500. Everything in your bag counts towards this, not just Heal’s items.
£79orFREE⁴
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Heal's Delivery - Extra Large Items
Delivered by Heal’s specialist partner, who will contact you to arrange a date once your order is ready. For UK mainland addresses, a date is usually offered within 14 days.
⁵ On orders over £5,000. Everything in your bag counts towards this, not just Heal’s items.
£79.00orFREE⁵
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Returns
Return online orders within 14 days of delivery for a full refund to your original payment method. We’ll refund you within 14 days of receiving your return. You can also return online orders in store with your order confirmation email. Items must be in their original packaging, with tags attached and in a resalable condition.
Items we can’t accept
For hygiene and safety reasons, some items can’t be returned unless faulty, including food and drink, underwear, swimwear, pierced jewellery, used or unboxed cosmetics, bedding, and personalised items. See the full listBrand returns
Some brands have their own returns process, including Dune, Moda in Pelle and Barker & Stonehouse. Heal’s furniture returns carry a £150 fee. See brand returnsFREE